Skip to content
*** 5% of All Sophistipaws Sales Donated to Many Tears Animal Rescue Charity ***
5% of All Sales Donated to Many Tears Animal Rescue Charity

FAQs

We offer free delivery across the UK using either the Royal Mail tracked or our preferred Courier for our heavier items. We can offer shipping outside the UK providing a client covers any shipping costs and duties 

Yes we offer free shipping across the UK and will ship internationally providing the costs are borne by the buyer.

Due to the hand made nature of most of our products we ask to allow 14 days from the date of your order to receive your item. During busy periods we may need slightly longer but we will always notify you of this and give you an update on the progress of your order. 

As soon as you place your order, we immediately start working on it so unfortunately you cannot cancel placed orders. For this reason please be sure that you are 100% sure about the product before ordering.

Please refer to ourTerms & Condition page for our returns policy and for other concerns. As a rule, if an item is personalised we are unable to offer a return but we will do everything we can to adjust the item to your satisfaction.

You can reach us by sending us an e-mail on our Contact Page or sending us a message on Facebook, Instagram or via WhatsApp.